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- Return Policy
We want you to be very pleased with your purchase! If you are not happy with your purchase, any *non-custom made items can be returned within 7 days from the date you received it. You will need to submit a ticket for a Return Authorization number to place on the outside of your package. Please submit the following information in your trouble ticket:
- Your name
- Email address you ordered from
- Order number (same as invoice number)
- What you are returning
- Reason for the return
When we receive this information from you, we will reply with your RA# and mailing instructions.
There is a 15% restocking fee on all returned products, and you will be issued a *store credit upon receiving your return. We do not issue refunds, and you are responsible for shipping on returns.
4-Packs of Belly bands and regular single belly bands can be returned. The 15% restocking fee will apply to these, and a store credit will be issued to you so you can place an order for the correct size you need.
Extra-wide Belly Bands, Strap Bands, and Bandanas are not returnable. These are all completely custom made to order. You are choosing the width, length, strap length, clip type, velcro placement, etc – and these are made specifically to your instructions. Please measure your dog very carefully to ensure you order the correct size you need.
*Upgrades to your order are non-refundable. This includes double velcro or rushed processing.
We cut the fabrics for your order and prepare it for processing as soon as your order is placed. For this reason, if you cancel an order before we have shipped, you will be charged a 10% restocking fee on your total amount.