How does the Perfect Fit Guarantee work? Our belly bands and strap bands now offer the option for "Perfect Fit Guarantee". Once you choose this upgrade for your band, you can return the band to us as many times as necessary, for up to 30 days, until you receive the perfect fit for your dog.
- Once you receive the band and need to start the return process, Click here to open a return ticket.
- Tell us in the return ticket exactly what changes you need made to your band. Be very specific. Such as, "please make 2 inches shorter in length" or "width needs to be an inch less". If we can alter your original band, we will. If we cannot, then we will make a new one for you with your requested changes.
- We will provide you with an RA# (Return Authorization) to place on the outside of your package. You can return the band to us in the original packaging. Just write "return to sender" on the outside, and drop in a mailbox or at the post office, and we will pay shipping charges on our end.
- We will complete the requested changes, and mail your band(s) back to you. You can repeat this process as many times as needed for the bands you purchased the Perfect Fit Guarantee on.
- Belly bands cannot be used and then sent back. They must be UNUSED, NEW & CLEAN for sanitary purposes. Please fit your dog as soon as you receive the bands, and send back ASAP if they need alterations or you need a new size.
- You will have 30 days from the date you received your order, to return your bands for changes. You can return your bands for changes as many times as needed during this 30-day period.
- Once you pay for the Perfect Fit Guarantee on your band(s), this charge is non-refundable, whether you use it or not.
- When we ship your new bands back to you, they will be shipped USPS 1st Class Mail unless other arrangements were made in advance.
- You cannot purchase the Perfect Fit Guarantee on past orders. The Perfect Fit Guarantee must be purchased when you place your order, and only the bands purchased with this guarantee are eligible for unlimited returns for 30 days.